Refund & Cancellation Policy

1. Subscription Billing

1.1 Monthly billing. Quotra subscriptions are billed in whole months, in advance, on the same calendar date each month (your “billing date”).

1.2 Automatic renewal. Your subscription automatically renews at the end of each monthly billing cycle at the then-current rate for your plan. By subscribing, you authorize us to charge your payment method monthly until you cancel. Your subscription will continue to renew each month unless you cancel before your next billing date.

1.3 Price changes. If we change pricing for your plan, we will give you at least 30 days’ written notice (by email or in-app notification) before the new price takes effect. The new rate applies at the start of the first billing cycle after the notice period. If you do not agree with the new pricing, you may cancel before the next billing cycle under Section 2 below.

2. How to Cancel

2.1 Self-service cancellation. You may cancel your subscription at any time through your account settings at quotrashop.com. This is the same method used to subscribe and is available 24/7.

2.2 Cancellation by email. You may also cancel by emailing support@quotrashop.com from the email address associated with your account. We will confirm cancellation within two (2) business days.

2.3 When cancellation takes effect. Cancellation takes effect at the end of your current paid billing period. You keep full access to your plan’s features through that date. Your subscription simply does not renew.

2.4 No partial-period charges. We will never charge you for a partial month after cancellation. If you cancel on Day 5 of a 30-day billing cycle, you still have access through Day 30 and are not charged again.

3. Refund Policy

3.1 General rule. Subscription fees are non-refundable. Because you retain full access through the end of your paid billing period after cancellation, mid-cycle cancellations do not generate a refund.

3.2 Billing-error refunds. If we charge you in error — for example, a duplicate charge, a charge after you have already canceled, or a charge at the wrong rate — we will issue a full refund for the incorrect amount within ten (10) business days of confirming the error. To report a billing error, email support@quotrashop.com with your account email and a description of the issue.

3.3 Refund on termination by Quotra without cause. If we terminate your account without cause under Section 14.3 of the Terms, we will refund any prepaid fees for the unused portion of your subscription, calculated on a pro-rata daily basis from the termination date through the end of the billing period.

3.4 Refund on material service reduction. If we make a material change that significantly reduces the core functionality of the plan you are paying for (as described in Section 2.3 of the Terms) and you choose to cancel rather than accept the change, we will refund any prepaid fees for the unused portion of your subscription on the same pro-rata basis described in Section 3.3.

3.5 No refund for termination for cause. If we suspend or terminate your account for a violation of the Terms (including the Acceptable Use Policy), we will not issue a refund.

4. Plan Changes

4.1 Upgrades. If you upgrade to a higher-tier plan mid-cycle, we will prorate the price difference between your current plan and the new plan for the remainder of your billing cycle and charge it immediately. Your next full billing cycle will be at the new plan’s rate.

4.2 Downgrades. If you downgrade to a lower-tier plan, the change takes effect at the start of your next billing cycle. You retain access to your current plan’s features through the end of the current paid period. We do not issue a partial refund or credit for the remaining days on the higher-tier plan.

4.3 Feature access after downgrade. If your current data or usage exceeds the lower-tier plan's limits, certain features or stored data may become read-only or inaccessible until you reduce usage to fit within the new plan’s limits or upgrade again. We will not delete your data solely because you downgrade.

5. Your Data After Cancellation

5.1 90-day retention. After your subscription ends — whether by cancellation, non-renewal, or termination — your data remains stored and available for export for ninety (90) days.

5.2 Export. During the 90-day retention period, you may export your data through the Service’s export tools or by requesting an export at support@quotrashop.com.

5.3 Permanent deletion. After the 90-day retention period, we will permanently delete your data in accordance with our Privacy Policy at quotrashop.com/privacy.

6. Payments Between You and Your Customers

6.1 Not our transactions. Payments your customers make to you — whether through your connected Stripe account, Zelle, Venmo, or any other method — are transactions between you and your customers. Quotra is a pass-through platform and is not a party to those payments.

6.2 Your refund policies govern. Your refund policies govern any refunds, chargebacks, or payment disputes between you and your customers, not this one. We have no obligation or ability to issue refunds to your customers on your behalf.

7. Chargebacks

7.1 Subscription chargebacks. If you file a chargeback or payment dispute with your bank or card issuer for a legitimate Quotra subscription charge instead of contacting us first, we reserve the right to suspend your account until the dispute is resolved. We encourage you to contact us at support@quotrashop.com before initiating a chargeback so we can resolve the issue directly.

8. Contact

Billing and refund questions: support@quotrashop.com.